At 10/10Rx, we provide access to licensed medical providers and pharmacy services. If you have questions about your treatment, you may communicate with your provider through your secure 10/10Rx patient portal.

For order or account-related inquiries, please contact our patient care team:
Phone: (844) 326-5816
Email: support@1010Rx.com

Prescription Products

Prescription medications are dispensed by a licensed pharmacy pursuant to a provider's evaluation. In accordance with applicable state and federal regulations, prescription medications are not eligible for return or refund once dispensed.

Orders may be modified or canceled prior to processing and shipment by logging into your account.

If your order arrives damaged, defective, or is not delivered, please contact our patient care team. We will review the issue and determine appropriate next steps in accordance with pharmacy policies and applicable regulations.

Non-Prescription (Over-the-Counter) Products

Unopened, non-prescription items may be eligible for return within 30 days of delivery, subject to the following conditions:

• Items must be unused and in original packaging
• Return shipping costs are the responsibility of the customer
• COD returns are not accepted

To initiate a return, contact our patient care team with your order number, product name, and reason for return.

Approved returns will be refunded to the original payment method after receipt and inspection. 10/10Rx reserves the right to deny returns that do not meet these criteria.

Return Address

Shipping Issues (Lost, Delayed, or Damaged Orders)

If your order is lost, delayed, or arrives damaged, please contact us. We will coordinate with the shipping carrier (USPS, FedEx, or UPS) to investigate and determine appropriate resolution options, which may include replacement when applicable.

Delivery timelines may be impacted by factors outside of our control, including carrier delays.